سياسة الاستبدال و الاسترجاع

Order and return and replacement policy The process of sale in AMO STORE and your purchases and use of the products available on this site are subject to the terms and conditions of use and service: AMO STORE may choose to accept or not accept or cancel your order in some cases, for example if the product you wish to purchase is unavailable, or if the product was priced incorrectly, or if the order is found to be fraudulent. AMO STORE website will refund what you paid for orders that are not accepted or canceled. All content on AMO STORE including writings, designs, drawings, logos, icons, images, interfaces, symbols, programs, and trademarks are exclusive property owned by AMO STORE and are protected by copyright. When purchasing or sending an email to AMO STORE, you agree to receive any emails or notifications regarding the order. AMO STORE reserves the right to make any modifications or changes to its website, policies, and related agreements, including the privacy policy, as well as the terms and conditions of service and the terms of return and exchange. Dear customers of AMO STORE, we hope our products satisfy you, and we ask you when choosing products and wishing to purchase to ensure the measurements and colors are suitable or not suitable for you before completing the order. - Orders cannot be canceled after the status has changed to shipped. If the order is not received after shipping, a 30 shipping fee will be deducted from the customer, and a request will be raised to refund the remaining amount after the shipment returns to our warehouses from the shipping company. - For our customers outside the Kingdom, we apologize for the inability to return or exchange currently. - When the item arrives damaged or if any manufacturing defect is found in the received products or if they do not match what was selected from the store, the customer has the right to a full refund including shipping costs, and no other fees will be deducted, subject to the conditions of return and exchange. Conditions for return and exchange You must ensure the conditions are met when you wish to submit a request: - Return within 24 hours of receiving the order, and exchange within 72 hours of receiving the order. - The products to be returned or exchanged must be in the same condition as purchased, in their original packaging. - The seal on the product must not be broken; if damaged, return or exchange will not be possible. - No missing price tags or labels, or accessories. - No odors, perfumes, or traces of cosmetics on the product, with a copy of the invoice attached. - In promotional offers, the free product must be returned with all items in the order if the customer wishes to return or exchange. - Returns or exchanges are not allowed during discount seasons or outlet offers "Deal of the Week." - Returns are not allowed after product exchange. - Only one exchange per product is permitted. - Exchange for a different product must be of equal or higher value. - Products purchased through installment programs (Tabby – Tamara) cannot be returned, but can be exchanged for the same or higher value, with the price difference or the value of the product to be exchanged calculated; the amount can also be credited to the customer’s account for future purchases. - Products that cannot be returned or exchanged include (underwear, underwear sets, accessories, shawls, socks, and similar items). - Products that cannot be exchanged or returned are (made-to-order products). Return/Exchange process - Contact the return and exchange number to prepare a shipping label, valid for 7 days from creation. The return request will be closed if not handed over to the shipping company within the specified period. Return - The return fee is 30 if the original order had free shipping. - The return fee is 30 if shipping fees were paid for the original order. - The customer must deliver the product to the shipping company or courier with the sent label. The refund request will be processed after the order reaches us and is confirmed to be in the same condition as the original purchase. The refunded amount will be deposited into the card used for payment within 3 to 9 working days, depending on the bank’s processing. The refunded amount to the card used for payment is only the value of the returned product, after deducting a 30 delivery fee for the original order plus a 25 return fee, totaling 55 SAR. The refund will be processed after confirming receipt of the shipment in compliance with return conditions (note: we are not responsible for any delay in product retrieval by the shipping company). The time to receive the amount may vary depending on the customer’s bank, and this also applies to refunds via the showroom, but the shipping fee deduction only applies for delivery of the original order (note: cash refunds are not available when returning through the showroom). Exchange - The exchange fee is 30 SAR. - You can exchange the product value for a gift voucher to be used in future purchases from the store after deducting 30 for delivery of the original order plus 25 for the exchanged shipment, totaling 55 SAR. - (Optional) You can exchange at the showroom in Riyadh, respecting the previously mentioned exchange conditions. Quick access link for customer service on WhatsApp Contact AMO STORE via WhatsApp.